Yes, you can place your orders without creating a customer account. Creating an account allows you to keep a history of your purchases but also to track and modify your orders more easily.

3 possibilities (cumulative):

- At each stage, you will receive an e-mail (and/or a text message if you have chosen this option) to inform you of the progress of your order and delivery. Remember to check in your spam that the email is not lost.

- If you have a customer account , you can also track your order by logging in.

- Track your order with the “Arrive” mobile app.

Yes, you can modify your order at any time by logging into your customer account. If your order has already been shipped, we will process an exchange. In this case you do not have to open your package and send us a return request by e-mail .

Yes, you can change your delivery address at any time by logging into your customer account. If your order has already been dispatched, please let us know by e-mail in order to redirect your package.

Are your items still visible in your cart? If so, maybe you didn't complete the payment process? If the payment went through, please check your spam. If despite everything you do not have a trace of this email, please write to us by e-mail , we will take over.

If you received a promotional code, you can use it at checkout.

Yes, we ship worldwide. Delivery charges will apply and will be added at checkout. We run discounts and promotions all year round, so stay tuned for exclusive offers.

It depends where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take 7-16 days. Delivery details will be provided in your confirmation email .

Our peppers and spices are shipped from our laboratory in Paris.

Delivery is free from 49 € of purchase. This offer is only valid for shipments to mainland France. You don't have to do anything, the discount will be applied directly at checkout.

For purchases under €49, the cost of delivery depends on the weight of your order. It is calculated automatically at checkout. For a standard shipment in France of a parcel up to 250 grams, it is necessary to count 5.39€ of shipping costs. You also have the option of choosing delivery to one of the many Collection Points.

You can also choose to pick up in store, this will save you shipping costs and get personalized advice from our charming advisers!

Your order will be carefully packaged, wrapped in bubble wrap and tissue paper, shipped in a 100% recycled rigid cardboard box. Because we cannot subcontract our quality requirements, we pack your order ourselves from our laboratory in Paris.

When you are away, the postman places your package in your mailbox. If any time it does not fit, he will then drop it off at the post office closest to you. You will then be able to withdraw your parcel with the slip deposited in your mailbox as well as an identity document.

Yes, we offer several delivery solutions including delivery to a Relay Point that you have chosen beforehand when checking out.

After validation of your order, we keep you informed at each stage and in particular when your order is dispatched. You can choose to be notified by email, text or both. When you create a customer account, you can also check the steps of your order, directly in your personal space.

A damaged package must be reported as soon as possible. Thank you for using the contact form to let us know, accompanied by explicit photos so that we can assert your rights with the shipping company. If your parcel is delivered against signature, we invite you to mention your reservations on the slip when delivering your parcel.

Yes, it is possible to pick up your purchases directly in store. You can choose this option when paying online, which will save you shipping costs and get personalized advice from our charming advisers! Do not hesitate to contact us to verify that you have the correct address.

We are a human-sized company and perfection does not exist; if despite all our good will, we have delivered the wrong product to you or if a product is missing from your order, let us know using the contact form so that we can replace your order.

Yes, it seems natural to us to only work with healthy products. Most of our peppers and spices are organic certified Ecocert FR-01 . The other products which would not have this label relate to family plantations on a human scale, for which the organic label represents a certain administrative cost. However, each of our producers has been selected for their commitment, respecting their work and the environment.

Yes, as with the organic label, most of our peppers and spices have the Fair for Life label. For us, quality is priceless, so we buy directly from the producer at a high price in order to enhance their work and maintain privileged relationships of respect and reciprocity.

We package our peppers and spices by hand in our laboratory in Paris. After analysis, they are weighed and packaged in an airtight screen. All of our peppers and spices are handcrafted, so it is normal to take this quality approach to the end. Within the laboratory, our preparers are equipped with masks, gloves, gowns, head caps and shoes.

We import our products at the source, directly from the plantations. We regularly meet and visit each of these plantations present in more than 30 countries around the world. We also have our own plantations, notably on the sacred island of Sri Lanka. We rehabilitate extinct varieties of peppers in permaculture as well as the famous Ceylon cinnamon, green cardamom, cloves, nutmeg, chilli and kaloupile.

It is true that some of our mills
pepper and salt are a little more expensive than from the manufacturer Peugeot. Nevertheless,
customers prefer to buy it from us to benefit from our exchange guarantee
at nine. This allows you to directly and simply exchange your grinder,
without going through the after-sales service file box, we take care of the paperwork for you!
In short, you are buying peace of mind and the guarantee of having a
working mill.

Our peppers and spices are accompanied by advice, you will find them on the back of each box. You can also consult our blog which lists articles, recipes and portraits of producers. For more advice, do not hesitate to write to us by e-mail , passionate that we are, we will be happy to answer you.

The MDD (Minimum Durability Date) are indicated on the back of our products. The DDM indicates that after the date, your spice will have less taste but does not constitute a health hazard. Generally you can keep our products for one, two or even three years after purchase because we always guarantee you the most recent harvest, which is why our peppers are vintage.

Our peppers are vintage because we always guarantee you the most recent harvest. Our mission is to offer you the best possible experience. Storage and harvesting conditions are key elements of pepper quality. These are natural products, the pepper plant matures from one year to another. Like a great wine, the terroir, the climatic conditions and the harvesting methods of this pepper will be the bases of a great vintage.

No, our spice blends do not contain salt. We leave it up to everyone to season their dish according to their tastes and sodium tolerance. We offer a collection of various salts more or less rich in sodium, minerals and moisture. Visit our section dedicated to Salt .

Yes and no. Our peppers and spices do not contain gluten with the exception of spice blends. Some spice blends may contain traces of gluten and nuts. Refer to the descriptive sheets next to each product. However, if you have any doubts, do not hesitate to write to us.

We do everything we can to make sure you're happy with your purchase, but if you need to return an order, we're happy to help. Email us directly and we'll walk you through the return process.

Several scenarios are possible. For more details on the return conditions, please consult our general conditions of sale .

It depends. All our products benefit from the legal guarantee of conformity. However, if you notice an anomaly or non-compliance, the return costs will be at our expense. For more details on the return conditions, please consult our general conditions of sale . In other cases, the return costs will be at your expense.

You must return your items by La Poste using the return slip. Please use the contact form to request a return.

A damaged package must be reported as soon as possible. Thank you for using the contact form to let us know, accompanied by explicit photos so that we can assert your rights with the shipping company. If your parcel is delivered against signature, we invite you to mention your reservations on the slip when delivering your parcel.

It is possible to pay for your purchases by credit card, Visa, Mastercard, American Express, Apple Pay, Amazon Pay and by Paypal.

Your credit card is debited as soon as your order is validated. To learn more about backing up data, see the Legal Notices .

Yes, payment is secure. Once you have validated your order, you are redirected to the secure STRIPE site guaranteeing the preservation of the confidentiality of card numbers by protection and cryptology procedures. To learn more about security and data retention, see our General Terms and Conditions of Sale .

Having a customer account offers many advantages:

- Your orders are made more easily.

- You do not have to rewrite your information with each order

- You have access to your order history.

- You have control over the modification and follow-up of your order.

- You can create wishlists and defer purchases.

- You have access to your invoices whenever you want.

- You benefit from our loyalty program and discounts.

Want to create an account? It's here !

The Newsletter allows you not to miss anything. You are informed by email, in preview, of new products, promotions, exclusive offers and news from the Compagnie Française des Poivres et des Epices. Don't worry, shipping is very reasonable and you won't be overloaded with email.

Yes, we offer our peppers and spices to professionals. For all requests or to receive our professional catalogue, please write to us by filling out the dedicated form .

Yes, it is possible to have a quote. Please send us your request by e-mail .